Who: Good Games Australia
What: Games retailer supporting gaming communities across Australia
Where: Australia and beyond
Can you tell us a little bit about how you got started and what you’re all about?
Good Games was founded in 2006 with the first opening of our flagship store: Good Games Sydney Central. 10 years later, we now have 24 Good Games stores across Australia and we’re one of the largest brands of local game stores in Asia-Pacific.
Our stores have dedicated gaming environments with all the latest hardware. We host tournaments and events, with extended opening hours to cater to those night-owls that are out and about. Gamers are welcome to drop by at anytime!
What’s your local community like?
Our local community play a fundamental part in sustaining our business. So naturally, we want to give them the best experience possible! That’s why our Good Games franchises focus on providing a free-to-use gaming space for anyone who comes into the store.
What brought you to Vend and how have you found it? Would you recommend Vend to retailers like you?
Vend was introduced to us by one of our franchisees. We found it incredibly useful and it’s now the solution we recommend to any new franchises opening up. Not to mention, we like to look the part by using modern point-of-sale technology. We’re currently using Vend on PCs, and have tried it out on tablets in the past too. We’d recommend it to other retailers like us for sure.
What does your passion come from for what you do?
Know anyone who doesn’t like games? Creating a fun, interactive environment for our community definitely makes our job exciting. And of course, we get to talk about our favourite thing everyday – games!
You have multiple stores around the country, what do you find challenging about managing all these stores simultaneously and how has Vend helped with this?
Vend is able to provide crucial data, like the number of products we have on hand, with just a few quick keystrokes! And it’s brought us a far easier way of generating sales and product reports. It saves us a lot of extra admin work, so we can focus more on providing an exceptional in-store experience for our community.
Do you have any advice for retailers that you wish you’d known?
Have the proper procedures and training in place, and make sure to give new employees a full rundown. Especially in such an inventory-intensive business like ours, you want to make sure things are done the right way so everything’s accounted for. Even with a great inventory system, procedures are still necessary! And if you’re rolling out a new system, make sure to have these practiced and laid out beforehand.
What’s your best retail tale?
The simplest story is normally the best story, so here we go! A customer came in asking for an item, I checked on our Sell Screen, and with one keystroke I’m able to find out which store has it and how many they have! Easy.