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The results are in. Deputy surveyed hundreds of healthcare owners and managers with the question: “What is your #1 tip you would give a peer when growing a mature business of 2+ years (e.g. tip to grow revenue or keep a business from going stale)?

Download 20 Tips Real Owners Share for Keeping a Healthcare Business from Going Stale


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“Review and revise your business model looking for ways to disrupt the market you are in or to identify innovative niche markets.”  -Christopher Ewing, Behavior Analyst/Owner, Innovative Behavior Analysis Support Systems (a 10 year business)

“Focus on improving economies of scale and building efficiencies.”  -Osman Anwar, President, Harvest Dental Care (a 7 year business)

“Negotiate everything – dental supplies, staff compensation, insurance contracted rates…everything is negotiable.”  -Jessica Brooks, Owner, Anderson Dental Care (a 4 year business)

“Investment in a quality advertising firm is key to successful growth. Don’t neglect the online market as well.”  -Kimberly Eberle, Executive Director, SANE of Butler County (a 19 year business)

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Download The Definitive Guide for Choosing the Best Location for Your Growing Business


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“Always analyze your customer base and look for changes in trends.”  -Amy Lokken, Owner, Glace Cryotherapy (a 1 year business)

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“Continue to focus on customer service.”  -Falguni Gohel, DOR, Veterans’ Home (a 15 year business)

Download The Definitive Guide To Delivering The Best Customer Service


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“Build a culture program.”  -Debra Kelsey Administrator, Remedy Detox Centers (a 1 year business)

“Hire the right employees to help you grow.”  -Deirdre Flanagan, VP Operations, North Vista Medical Center (an 8 year business)  

“Keep in touch with your employees.”  -Susan Gonzalez, Manager, YourRespite (a 1 year business)

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“Keep on networking.”  -Seema Wagle, DOR, Prime Rehabilitation Services (a 10 year business)

Download 9 Tips To Managing Employees With The New Performance Review


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“Make sure to keep marketing expenses down.”  –Monica Campoy, Owner, Gentle Care Home Assistance (a 15 year business)

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“Be open to new ideas.”  –Justin Richter, General Manager, Assiniboine Dental Group (a 51 year business)

“Advertising is a must along with staying organized.”  -Anna Morris, AP/AR Manager, ParaDocs Worldwide Inc

“Stick to the fundamentals.”  -Chad McFadyen, Operations, Alto Pharmacy (a 2 year business)

“Do not be afraid to change. Keep informed of new trends, and get ahead of your competition.”  -Linda McMullen, Director, Muskoka Operations, TLC Muskoka (a 1 year business)


Do you have any additional tips that weren’t mentioned? We’d love if you could share them in the comments section.


Stay tuned for part 3 of this blog: Top Tools Real Healthcare Owners Share That Their Business Can’t Live Without. And check out part 1 of this blog: 20 Tips Real Managers Share for Opening a Successful Healthcare Business


About the Survey:

This survey was commissioned and administered by Deputy™ via an online survey (through survey software Typeform) to North American businesses with hourly employees. The survey was sent to businesses ranging from 3 to 1,455 employees and ran from June 22nd, 2017 to July 7th, 2017. Responses were segmented by industry.


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