Month: May 2017

Vender of the Week: HealthPost

Since its humble 1998 beginnings in founder Linley Butler’s basement, New Zealand retailer HealthPost has become Aotearoa’s largest online retailer of natural health and beauty products. The sustainability-focused business opened its ecommerce store in 2002 and expanded into brick and mortar retail with its first physical location in 2014. In the time after opening that first shop and switching to Vend, HealthPost has seen a major improvement in their customer experience and business success, experiencing a 75% year over year (YOY) increase in their Auckland retail store. We spoke with HealthPost Retail Manager Lilani Rogers to learn more about the

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The SMB Guide to Selling Online, Offline, and on Mobile: 5 Steps to Omnichannel Retail Success

In the not-so-distant past, shopping in retail stores was pretty straightforward: customers walked into a shop, found something that grabbed their attention, and proceeded to checkout if the product was a good fit. These days, though, the retail journey isn’t that simple. Things such as high-speed internet, mobile devices, and social networks have changed the way people shop, and modern consumers are now using multiple channels and devices to research, browse, and buy. For instance, it’s not uncommon for a shopper to look up products on their phone, purchase them online, and pick them up in-store. Retailers who want to

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