Category: Customer Experience

How a 31-Year Old Pet Store Thrives in the Age of Big Box, Amazon and Chewy

The pet food and supply industry is highly competitive. Pet food and supplies are a category that Amazon is heavily invested in, and players such as Petco are actively finding ways to win over customers both online and offline. Despite a challenging market, at least one independent pet supplies store is not only thriving but is successfully luring shoppers away from Amazon and larger pet supply retailers. We’re referring to The Hungry Puppy, a pet food and supply retailer located in Farmingdale, New Jersey. The Hungry Puppy has been around for 31 years, and it continues to adapt and thrive

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Retail Customer Service: 7 Tips for Providing Exceptional Shopper Support In-Store

Customer service is one of the biggest drivers of sales and loyalty in retail, yet plenty of merchants continue to underestimate just how powerful it can be. Head to the mall (or a look at review sites like Yelp) and you’ll see that many companies still fall short when it comes to serving and delighting consumers. Don’t let your business be one of them. Strive to provide superb customer support and make sure that you and everyone else in your team are willing to go above and beyond for shoppers. To help you accomplish this, we’ve done some research on

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Retail Sales Tips: How to Read Customers and Sell to Them Like a Pro

Are you a retailer (or retail sales associate) who’s struggling with how to approach shoppers? Worried that you lack the magic touch, or that you’ll come off as an annoying salesperson? Would you rather be awkwardly staring at your store’s point of sale software screen than actually talking to the customer in front of you? You should keep reading because, after years of being one of the strongest sellers at my store, I can assure you: anyone can sell. That’s not to say it’s not going to take a lot of practice. But over the years, I’ve found that a

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32 Small Business Ideas for Your Retail Store

This is a post by Alexandra Sheehan. If you’re interested in retail, you’ve likely heard about the retail apocalypse. It seems that many are predicting the impending doom for brick-and-mortar retailers that will be overtaken by ecommerce. And while online shopping continues to grow in popularity, that doesn’t mean there isn’t room for physical retail. In fact, one report from the IHL Group found that in 2017, there were more retail businesses opening their doors than closing them. The industry is ripe with opportunity for retailers who do it well. That’s why if you’re thinking about getting into retail, recognize

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Customer Appreciation Day: 9 Ideas to Show Shoppers How Much You Value Them

This is a post by Cara Wood and Francesca Nicasio. Customers: where would we be without them, right? In a world where consumers have seemingly infinite choices of places to shop, we’re all sincerely grateful to our customers who choose to shop with us. We love them. The thing is: your customers might not know how much you love them. A third of customers say they believe a brand they love doesn’t care about them. And that’s not good, because the flip side of this is that when a customer is loyal to your business, they spend an average of

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21 Retailing Quotes to Inspire You to Run a Better Retail Business

While being a retailer can be very rewarding, running a store is no piece of cake. There are days when you’ll need extra helpings of motivation and inspiration to remind you why you’re in this business in the first place. At Vend, we are all about delighting retailers and helping you be more awesome, so we’ve compiled a collection of inspiring quotes from some of the world’s most successful retailers. Check out their words of wisdom below. And feel free to bookmark this page or print out the quotes that speak to you, so you can refer to them whenever

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What to Do When You’re Not in Control: Being Proactive About the Weather and External Events

This is a guest post by Joanna Rutter. Retail is just as much about planning 18 months ahead as it is about reacting quickly when unexpected changes pop up. Many expected disruptions can happen within your store’s ecosystem — staff calling out last-minute, shipments coming in late or your internet going down — the issues you’re fully equipped to handle. But what about the ecosystem outside of your storefront? What happens when a street fair siphons away your usual lunchtime passerby traffic for a weekend, or when a streak of ugly weather brings your monthly sales down? Here’s a handful of

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The Future of Retail: 14 Expert Predictions and Tips on How You Can Prepare

This is a post by Alexandra Sheehan What is the future of retail? It’s the question that every innovative retailer should be asking themselves. The rise of technology and big data have created a quickly changing environment with more and more competition. Thinking about what’s to come tomorrow and how you can prepare your business today is one major key to staying ahead of the competition. That’s why we asked 14 retail industry experts to share what the future of retail holds through their point-of-view. Here’s what they had to say: 1. Retailers will have to reach customers through storytelling

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Pop-up Retail: 5 Best Formats to Create Buzz, Sales and New Customers!

This is a post by Michael Decker So you want to create a pop-up. You want to create buzz around your brand and find a new, innovative way to give consumers an In-store Shopper Moment®. The first step? Determine which pop-up format works best for your brand. In our Pop-Up or Perish webinar our expert team at MR Pop-Up highlighted the five types of pop-up: mobile, four-wall, site-specific, event based and specialty build. Each has its own unique benefits and appeal. There’s no one that reigns supreme – because it’s all about meeting your goals with clear objectives. Goals can fall

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9 Reasons Your In-Store Retail Displays Aren’t Working — and What to Do Instead

This is a post by Alexandra Sheehan One of the major differences between brick-and-mortar and ecommerce retail is the ability (or inability) to create a physical customer-product interaction. In-store retail displays allow you to draw attention to specific merchandise, round out the immersive in-store experience, and flex your creative muscles. In-store retail displays play a crucial role in driving conversions. Window displays alone influence 24% of purchases, according to NPD Group. And that’s before shoppers walk into your store: Imagine the impact of displays once they’re inside? Despite the opportunity that retail displays provide, many stores are still overlooking this

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