Category: Success Stories

Behind the Counter: Lessons in Retail Growth from Scrubs Boutique and More

We’re excited to put the spotlight on Scrubs Boutique and More, a multi-store retailer that specializes in scrubs for medical practitioners and other professionals. Established about four years ago, the business now has six stores in three states. Customers have also commended Scrubs for being a “one-stop shop,” thanks to the fact that they always carry what shoppers want. We caught up with Horacio Montiel, General Manager of Scrubs Boutique and More, and asked him to share the lessons he learned from growing and running the business. Check out what he has to say. Going back to the basics “

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Behind the Counter: How Bowerbird Home Builds a Reputation That Keeps Customers Coming Back

Welcome to Behind the Counter (previously Vender of the Week), a series that puts the spotlight on Vend’s amazing customers. These posts will introduce you to some incredible retailers, and you’ll learn all about their passions, practices and community. Today, we’re featuring Bowerbird Home, a furniture and homeware retailer in Hong Kong. The company has developed an impeccable reputation for offering high quality furniture, unique designs, and excellent customer service. As a result, Bowerbird Home generates a lot of business through word of mouth and repeat customers. We recently caught up with the Bowerbird team to learn more about their

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Vender of the Week: Petit Love

With a penchant for luxury goods and a love for retail, Betty Hardcastle – co-founder of Petit Love, took the leap from the corporate world to run her own retail business. Betty, and Ange Baard, co-owners at Petit Love, are driven by a genuine love of retail, a strong customer service ethos, and a desire to support the South African textile industry wherever possible. We spoke with Betty to learn more about Petit Love and discover why they chose to run their business on Vend point-of-sale. Read on to hear what she said! Can you tell us a bit about

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12 Examples of Retail Stores That Will Inspire You to Run Your Business Better

One of the best ways to get inspired in your retail business is to see merchants like yourself who are killing it. So for this post, we’re putting the spotlight on retailers that are doing a great job at running their stores. We handpicked a number of retailers (mostly SMBs) from various industries and highlighted some their successful business practices in this post. Our hope is for you to leave this page brimming with inspired ideas to implement in your business. Dive in below or select an industry from this list: Fashion and accessories Homeware and gifts Sports and outdoors Food

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Vender of the Week: The Road Stall

Melbourne flower shop The Road Stall has been in business since 1971, when Belinda McDermott’s father Hans opened up a literal roadside stall to showcase the flowers grown near his Monbulk home. After Hans’s passing in 2006, Belinda and her partner Guy took over operations, selling only local blooms to support their nearby farmers. Three years later, they moved into a spot on Melbourne’s Spring Street — and today, they’re bringing local Aussie flowers to one of the biggest cities Down Under. We spoke with Belinda to learn more about the Road Stall and to discover why they chose Vend

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Vender of the Week: Vapouriz

Since its founding in 2011, Vapouriz has become one of the biggest independently owned vape brands in the United Kingdom. After opening its first store in 2015, Vapouriz has since grown to five own-brand locations and two franchise stores through its franchise program Vapestore. After opening that first shop and deciding to go multi-location, Vapouriz realized they needed a POS with the capabilities to support more than one store — so they turned to Vend. We spoke with Tristam Eriksson, Retail Business Development Manager at Vapouriz, to find out why they chose us and how Vend has helped them succeed.

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Vender of the Week: Papersmiths

Papersmiths co-founders Sidonie Warren and Kyle Clarke didn’t set out to open a stationery business. Instead, it happened naturally when they moved their design studio to a new location that happened to have a storefront. With all that window space, the duo knew they were looking at an opportunity — and with their background in design and their penchant for paper and prints, the obvious choice was a stationery shop. And thus, Papersmiths was born! Today, the trendy UK retailer operates two brick and mortar stores (one in Bristol and the other in Shoreditch), and they trust Vend to make

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